Refund & Cancellation
Policy
This Refund & Cancellation Policy explains the general payment, refund and cancellation terms applicable to services offered by SafeShopWorld. Please review this policy before confirming a project, purchasing a service or making a payment.
Please read this policy together with our Terms & Conditions and the agreed scope of your selected service or project.
Payment, Refund & Service Terms
Please review the following payment, refund, revision and service-related conditions before confirming your project or digital marketing package with SafeShopWorld. These conditions should be read together with your agreed service scope and project terms.
Advance Payment Before Work Begins
Advance payment is mandatory before SafeShopWorld begins any confirmed service, project or agreed work. Work will commence after the required advance payment and the necessary project information or inputs have been received.
Refund Policy
Payments made for confirmed services or projects are generally non-refundable once the engagement has been accepted or work has commenced. Refund requests, where applicable, will be considered in accordance with the agreed service terms and applicable law.
Nothing in this policy is intended to remove or restrict any statutory consumer right or legal remedy that cannot lawfully be excluded.
Revisions & Additional Changes
Up to 3 revision rounds are included within the agreed project scope. Any additional revision rounds or changes beyond the agreed scope may involve extra charges. Such additional work will be discussed with the client before proceeding.
Monthly Services & Deliverables
Monthly services and their agreed deliverables are intended to be used within their respective service month. Unused monthly deliverables will not automatically be carried forward to the next month.
This is subject to the agreed scope of work and the client's timely supply of required information, approvals and cooperation.
Payment in Instalments
For payments exceeding ₹50,000, clients may pay in two instalments where this arrangement has been mutually agreed with SafeShopWorld. The instalment schedule and applicable amounts will be confirmed between both parties before the project begins.
Project Timelines & Completion
Fixed-scope projects will be completed according to the project schedule or completion date agreed with the client. Timelines may depend on the timely receipt of content, approvals, access and other required information from the client.
Important Payment & Service Note
Package pricing, project scope, included deliverables and any additional work should be confirmed before payment. For package details, please visit our Our Pricing page. General service engagement conditions are also covered in our Terms & Conditions.
Cancellation Requests & Contact Information
If you wish to cancel a SafeShopWorld service or project, please contact our team through an official communication channel. We review cancellation requests with reference to the agreed scope, work completed, project commitments and applicable terms.
How to Submit a Cancellation Request
Submit your cancellation request in writing through our official email address or the Contact Us page. Please include your name, relevant service or project details and a clear description of your request so our team can identify the engagement.
How Cancellation Requests Are Reviewed
Each request is considered according to the agreed service scope, project stage, work already completed, commitments made and applicable law. Submitting a cancellation request does not automatically confirm a refund. Any applicable refund or adjustment will be assessed under the agreed terms and legal requirements.
Completed Work & Outstanding Payments
Where work has already been completed or project commitments have been undertaken, payment obligations may continue to apply in accordance with the agreed scope, payment terms and applicable law. Any outstanding amounts will be considered on the basis of the relevant engagement and legal requirements.
Contact Our Support Team
For cancellation, refund or payment-related questions,
contact us using the details below. Our support hours
are Monday to Friday, 9:30 AM to 6:00 PM.
Email:
safeshopworld11@gmail.com
safeshopworldservice@gmail.com
Phone:
+91 99539 30169
+91 88828 26985
Need Help With a Cancellation or Refund Request?
Get in touch with SafeShopWorld for assistance with your service, project or payment-related enquiry.
Contact SafeShopWorld